Personal Information is information that could reasonably be used to identify you individually, such as your name, e-mail address, and mobile number, also credit card information.
We may collect personal identification information from Users in many ways, including, when Clients visit our site, call us, and fill out a form. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, this apply if it the client will pay with credit card. Users may, however, visit our site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.
You may contact Contact@orchidhousecleanin.com to update, correct, or delete your Personal Information. You may also update, correct, and delete some of your Personal Information through your account on the OHC© Platform.
• To fill out our database, we keep all costumer information for future appointments.
• To the extent necessary to provide the service (e.g. receipts, reminders, customer service).
• To improve our business via feedback.
• To process payments. We do not keep credit card information of no one, unless the client requires monthly service and accept this.
Please safely secure heirlooms and collectibles prior to cleanings. Please advise of fragile items (and their care) in special account instructions.
• Large and Heavy items
For safety and liability reasons, OHC© will not allow its Cleaning Professionals to lift or move heavy items or furniture.
OHC© Professionals promise to conduct themselves professionally in your home. In the event of an accidental damage, notify our office within 48 hours. We cannot guarantee reimbursement for damages reported more than 48 hours after the end of the cleaning appointment. OHC© requests that you are accessible to be contacted so that OHC© or its representatives can assess and repair any damages.
OHC© reserves the right to contract suitable professionals to repair damages. OHC© will make payment arrangements directly to its contractors to settle any damage repair.
OHC© reserves the right to alter or withdraw discounts on future service at any time, but will always advise clients of any change.