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PrivacyPolicy

ORCHID HOUSE CLEANING PRIVACY POLICY

This Privacy Policy discloses our privacy practices and the possible uses of the information that we gather via www.orchidhousecleaning.com, our mobile application(s), and via other submissions by you to Orchid House (together, the “Site and Services”). By using the Site and Services, you consent to the terms of this Privacy Policy. If you do not agree to the terms and conditions of this Privacy Policy, including having your personally identifiable information (“Personal Information” as defined below) used in any of the ways described in this Privacy Policy, you may not be able to use certain parts or features of our Site and Services, and in some instances, this may necessitate the revocation of your membership. Orchid House may update this Privacy Policy from time to time in our sole discretion. It is your responsibility to review the Privacy Policy for any changes each time that you use the Site and Services, and you are bound by such changes. Your use of the Site and Services following us posting a new privacy policy on our Site signifies that you agree to and accept the Privacy Policy as modified.

This Privacy Policy applies to the entire Orchid House family of products and services, such as our online services, print publications, our call center services, and other Orchid House products or services. This Privacy Policy is part of our Terms of Use and all other terms of using our Site and Services.

INFORMATION COLLECTED

Orchid House collects information on our users in various ways, such as, by your voluntary submissions, participation in services provided via the Site and Services, from third parties with your consent, and through cookie and other tracking technology. Orchid House collects the following information:

PERSONAL INFORMATION

“Personal Information” refers to information that tells us specifically who you are, such as your name, phone number, email, postal address, and possibly information relating to certain support or customer service issues. In many cases, we need this information to provide to you many of the services that you may have requested.

CELLULAR PHONE NUMBERS

By providing your phone number and opting in, you agree to receive SMS messages from Orchid House Cleaning. These messages may include:
* Conversation External

Message frequency may vary. Message and data rates may apply.
Opt-In and Opt-Out Policy
You can opt-in to receive SMS messages through:
* Online forms (where consent must be explicitly provided)
* Verbal agreement
* Paper forms

To opt-out at any time, reply STOP to any SMS message you receive. You may also contact us directly to request removal from our messaging list. To receive help, reply HELP or visit https://orchidhousecleaning.com/privacy-policy/.

Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

For more details, visit our full Privacy Policy at https://orchidhousecleaning.com/privacy-policy/

SUBMISSION OF REVIEWS, RATINGS, AND COMMENTS

We collect information that you voluntarily provide as part of our Site and Services, including messages, posts, comments, responses, reviews, and ratings you submit through the Site and Services (“User Generated Content”). Orchid House may in our sole discretion share your User Generated Content with others such as your business reviews. If you do not want certain information shared with others, you should not submit User Generated Content or should not submit User Generated Content that contains information or Personal Information you do not want shared in this manner. Once you have submitted User Generated Content, we reserve the right to publish it in any medium to others.

AGGREGATE INFORMATION

We may collect general, non-personal, statistical information about the use of the Site and Services, such as how many visitors visit a specific page on the Site, how long they stay on that page, and which hyperlinks, if any, they click on. This information represents a generic overview of our users, including their collective viewing habits, and allows us and other third parties to modify information, promotions, offers, and/or discounts on products and services based on user traffic and behavior. We collect this information through the use of technologies such as “cookies” and web beacons, which are discussed in greater detail below. We collect this information in order to help enhance the Site and Services to make for a better visitor experience.

THIRD PARTY INFORMATION

We may supplement information you provide to us with information from other sources, such as information to validate or update your address, payment card, or other demographic and lifestyle information. We use this information to help us maintain the accuracy of the information we collect, to enable us to fulfill our products and services, to target our communications so that we can inform you of products, services and offers that may be of interest, and for internal business analysis or other business purposes consistent with our mission.

COOKIES

Orchid House may automatically collect non-personally identifiable information and data through the use of cookies. Cookies are small text files a website uses to recognize repeat users, facilitate the user’s ongoing access to the website, and facilitate the use of the website. Cookies also allow a website to track usage behavior and compile site usage information that will allow for the improvement of content and target advertising. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set your browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of our Site or Services may not function or may be slower if you refuse cookies. You may also get cookies from our advertisers or other third parties with links on the Site as described below. We do not directly control these cookies. The use of advertising cookies sent by third-party ad servers is standard in the Internet industry.

We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services.

OTHER TRACKING TECHNOLOGIES

Tracking technologies may record information such as Internet domain and host names, IP addresses, browser software, operating system types, clickstream patterns, and dates and times that our Site and Services are accessed. We may link this information to Personal Information for these and other purposes such as personalizing your experience on the Site and Services and evaluating the Site and Services for the purpose of improving their performance.

DO NOT TRACK

Orchid House does not currently take actions to respond to Do Not Track signals as a uniform standard for such response has not yet been established.

USE OF INFORMATION

The information Orchid House collects is used in a variety of ways:

  • for internal review;
  • to improve the Site and Services;
  • to verify the legitimacy of reviews and ratings;
  • to notify you about updates to the Site and Services;
  • to let you know about products, services, and promotions that you may be interested in;
  • for our marketing purposes;
  • to fulfill and provide products and services, including personalized or localized content, advertising, and marketing;
  • for customer service;
  • to conduct research and analysis;
  • to respond to your requests and communications;
  • for third-party marketing purposes;
  • to enforce the legal terms that govern your use of the Site and Services; and
  • to ensure the security of the Site and Services.

DISCLOSURES AND TRANSFERS OF INFORMATION We do not disclose Personal Information to third parties, except when one or more of the following conditions is true:

  • We have your permission to make the disclosure;
  • The disclosure is necessary for the purpose for which the Personal Information was obtained;
  • The disclosure is to financial service providers, regulatory agencies, and other legally authorized entities under a lawful request;
  • The disclosure is permitted by relevant law or regulation;
  • The Personal Information to be disclosed is publicly available;
  • The disclosure is reasonably related to the sale or disposition of all or part of our business or assets.

DATA SECURITY, INTEGRITY, AND ACCESS

Orchid House has implemented physical, electronic, and procedural security features that are designed to prevent the unauthorized release of or access to Personal Information. Despite our best efforts to protect your information, the confidentiality of any communication or material transmitted to or from us via the Site or email cannot be guaranteed.
Only those employees who need access to your information to perform their job are authorized to access your Personal Information.

THIRD PARTY WEBSITES AND LINKS

Our Site and Services may contain links to other websites. Orchid House is not responsible for the privacy practices or the content of such websites. We recommend you carefully read the privacy policies of each site you visit.

IN YOUR HOUSE

• Valuables
Please safely secure heirlooms and collectibles prior to cleanings. Please advise of fragile items (and their care) in special account instructions.
• Large and Heavy items
For safety and liability reasons, OHC© will not allow its Cleaning Professionals to lift or move heavy items or furniture.
• Damages
OHC© Professionals promise to conduct themselves professionally in your home. In the event of an accidental damage, notify our office within 28 hours. We cannot guarantee reimbursement for damages reported more than 48 hours after the end of the cleaning appointment. OHC© requests that you are accessible to be contacted so that OHC© or its representatives can assess and repair any damages.
OHC© reserves the right to contract suitable professionals to repair damages. OHC© will make payment arrangements directly to its contractors to settle any damage repair.
• Discounts
OHC© reserves the right to alter or withdraw discounts on future service at any time, but will always advise clients of any change.

CHILDREN’S PRIVACY

Our Site and Services are not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under 13. If you become aware that we have inadvertently received Personal Information from a user under the age of 13, please contact us immediately.

GOVERNING LAW AND VISITORS RESIDING OUTSIDE THE UNITED STATES

This Privacy Policy and the privacy practices of Orchid House are governed solely under the laws of the United States and the State of New York, without regard to its conflict of law principles. If you are located outside of the United States, you are solely responsible for compliance with any data protection or privacy obligations in your jurisdiction.

YOUR NEW YORK PRIVACY RIGHTS

If you are a New York resident, you have the right to request information regarding the manner in which we share certain categories of your information with third parties for their direct marketing purposes, in accordance with the New York Consumer Privacy Act. To make such a request, please contact us at the address below.

HOW TO CONTACT US

If you have any questions about this Privacy Policy, our practices, or your dealings with us, you may contact us at:

Orchid House Cleaning
Attn: Jose Diaz
Privacy Officer Email: contact@orchidhousecleaning.com
Location: New York, NY

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