Friendly cleaners, and did a great job. Really appreciate the communication throughout and the cleaners brought their own supplies!

  This is my second time using their services and the second time they do an outstanding job. I requested a quote Monday evening and received a response within the hour. I was lucky enough to get scheduled for Tuesday morning, which was after a holiday. The cleaning lady arrived 15 minutes early and immediately set up and got to work. She thoroughly cleaned my kitchen, mopped my floors, deep cleaned the oven (for a small additional fee) and tidied up. I have no complaints. My invoice is always the amount I am originally quoted, so there are no surprise charges which I love. I feel so at peace now with my clean, clutter-free home and I can't thank Orchid enough for their professionalism and attention to detail.

  I've hired them several times now and they very consistently do a 3-star cleaning job - no more, no less. On the one hand, they've definitely made the place cleaner than when they started, but they've missed SO MUCH stuff every time I've had to hire backup cleaners to clean up after them!

The good:
- The back office is generally very accessible ahead of time and day-of via text
- Booking is fairly straightforward online
- They've followed special instructions I've left for every cleaning job
- They've done a good job cleaning the stove, dishwasher, oven, and fridge
- They have definitely gotten the toilet area nice and clean
- They've gone above and beyond to clean out an apartment for a move-out cleaning - really appreciate them for that

The bad:
- They've brought their own cleaning products every time, but not a serious vacuum even though they were supposed to - if they had a vacuum with them, then it was a little handheld one they fit in a backpack, because they certainly weren't carrying one. That's just not good enough for a move-in / move-out cleaning.
- If they can't reach it, they won't clean it. They don't have any cleaning tools for reaching far away things like the tops of doors, the top of the fridge, the top shelves in cabinets, etc - those things have been filthy after every time I've hired them.
- They don't know how to remove mold or mildew. From talking to the cleaners they've just tried using Clorox Wipes and/or scrubbing it off - what! The only thing that can reliably kill mold is bleach, and I tried to tell them that, but they thought Clorox Wipes and bleach are the same thing. Look, I know Clorox makes both wipes and bleach, but they are not the same product. But, since they don't normally use bleach I'm not sure I'd trust them with it - you have to be careful not to let it mix with any other cleaners and I'm not confident they'd do that.
- They are bad at removing construction dust from anything. If you're doing a move-in cleaning with them expect there to still be dust everywhere if it wasn't on the floor or the baseboards.
- They are bad at fine detail work. They don't really make note of problem areas ahead of time, they just seem to treat every cleaning job as more or less the same unless they run into any problems along the way. They miss a LOT of spots, and have even managed to track construction dust inside cabinets from their cleaning.
- They don't clean any vents.

Would I hire them again after so many chances? Ehhh, I don't know. You could do worse, but I think the quality of their work is lackluster.

  Orchid does a good, solid cleaning job.  Working in a team of two, they work quickly and well.  If you are looking for a deep clean, you will have to request the company's special services, but for regular every-other-week cleaning and straightening up, they are as good or better than any other house cleaner I've used in the past.

  I have used this company several times and they are very unreliable with time (appt is at 9 am and arrival is usually 1 hr later). However, we did not have issues with the service. The last time, they didn't complete the job. They did not vacuum the floors and when I followed up on it, the only response I receive was that they will notify them with no further follow up. I had to get a vacuum and return to the residence to finish their job. Days later, I received $20 reduced on my invoice but it does not take away the inconvenience created. I would prefer to go with a reliable agency.