TIME YOU'D LIKE YOUR PROFESSIONAL TO SHOW UP.
WE'LL CONFIRM YOUR APPOINTMENT AND TAKE CARE OF YOUR PAYMENT ELECTRONICALLY AND SECURELY
AN EXPERIENCED, FULLY EQUIPPED PROFESSIONAL WILL SHOW UP ON TIME AT YOUR DOORSTEP
I've been using Orchid House Cleaning more or less monthly for more than a year, and the cleaners are always pleasant and conscientious. They actually came to re-do one job the next day when I was not satisfied. I am so happy to have found a reliable company to provide much deeper cleaning than I can do myself!
I was so happy with Orchid House Cleaning! When I requested an estimate they got back to me quickly and politely and their pricing was very easy to understand and at a flat rate, much easier than other companies I talked to. They were on time the day of the cleaning and when I came home my apartment was beautiful! They got out stains on the stove top, sinks and rugs that I didn't even know could be removed. They even cleaned inside the microwave, which I wasn't expecting at all. It smells and looks fresh and clean here, thank you so much!
I've been using Orchid for nearly 2 years based on a referral from a friend and have had them come by twice a month for most of this time and I've been extremely happy. I do their basic 1-bedroom service which gets me cleaned floors, a scrubbed kitchen and bathroom, dusted & cleaned surfaces, vacuuming, a made bed, and general tidying. They actually have copies of my keys so they can let themselves in and have had zero issues. In fact being able to leave for work in the morning and come home knowing your apartment will be spick and span is absolutely the best feeling in the world.
They've been very accommodating to me when I shift my schedule around (When possible I like to shift my scheduled cleaning dates to have them show up when I'm on vacation or the day I'm hosting a party) and only rarely have had to change their schedule on me (and with one exception that was entirely reasonable when explained I've always had at least 24 hours notice).
Honestly my only complaint has been, depending on the cleaner that gets sent, sometimes things get put away in weird or different places than normal, which is extremely minor and super nitpicky on my part.
I booked a cleaning for 3pm over the weekend. At 3:20, no one had showed up (they had my phone number too but didn't call either), so I called to see what was going on. The company told me they were trying to buzz in. I have a doorman on so they shouldn't need to buzz in, but I gave them my intercom number anyway. Turns out they were at the wrong address. Why they wouldn't reach out to someone for 20 minutes is beyond me.
Two people came to clean my two-bed, two-bath apartment. One arrived at 3:30 and the other 5 minutes later, without an explanation. Neither spoke english, which was mostly fine - I showed them a couple of things I wanted them to pay attention to, and they understood.
I wasn't able to stay the entire time they were here (not sure how long they stayed, but over 2 hours), but when I came home, some things were sparkling clean and some things just weren't done at all. Only one of the two showers was cleaned, and all the floors had been vacuumed but not mopped or wiped down at all. The living room windowsill had been untouched (a couch is in front of it), and a bookshelf was left disorganized. My nightstand had some grime on it that I figured they couldn't get off, but when I took a Clorox wipe to it it came off in a minute. My bedpost was still dusty as well.
The kitchen was spotless, though, I'll give them that.
When they called to pay I mentioned that some things seemed unfinished, and they immediately said they'd send someone to fix whatever was wrong. Very nice, but inconvenient to coordinate.
Someone else came a few days later, and cleaned the glass door of the shower very well, but the inside still isn't particularly clean. She wiped down the floors with a swiffer with a wet towel on it, but I took a cloth to it later and pulled up tons of dirt. I will have to swiffer it myself now (I was able to get the floor to sparkle just a month ago by swiffering). I didn't bother to ask her about the windowsill.
They get the second star because on the phone they were pretty pleasant to deal with and the kitchen really does look nice, but they were way too expensive for the quality of work that was done.