TIME YOU'D LIKE YOUR PROFESSIONAL TO SHOW UP.
WE'LL CONFIRM YOUR APPOINTMENT AND TAKE CARE OF YOUR PAYMENT ELECTRONICALLY AND SECURELY
AN EXPERIENCED, FULLY EQUIPPED PROFESSIONAL WILL SHOW UP ON TIME AT YOUR DOORSTEP
This is my second time using their services and the second time they do an outstanding job. I requested a quote Monday evening and received a response within the hour. I was lucky enough to get scheduled for Tuesday morning, which was after a holiday. The cleaning lady arrived 15 minutes early and immediately set up and got to work. She thoroughly cleaned my kitchen, mopped my floors, deep cleaned the oven (for a small additional fee) and tidied up. I have no complaints. My invoice is always the amount I am originally quoted, so there are no surprise charges which I love. I feel so at peace now with my clean, clutter-free home and I can't thank Orchid enough for their professionalism and attention to detail.
I've hired many cleaners over the years and this team was excellent. I hired them for move out cleaning and the apartment was spotless when they were done. They cleaned all the closets, refrigerator, microwave and freezer in addition to the standard floors, kitchen, bathroom, etc. They also bring their own equipment, which is very convenient if you've moved out.
I've been using Orchid since last summer, working with one woman in particular and I honestly don't want anyone else! In fact, I have referred this company to a good friend of mine. What I love about them is the personal touch when it comes to making sure that my needs are met. The woman I work with in particular is detail-oriented and she leaves my home feeling clean, clear and peaceful.
There's a couple of occasions when they need to make a change to my scheduled cleaning, but they do their very best to message me right away, and we handle it. I will also admit that this 5-star review is because I'm working with a woman who I really, really like, and she's been coming to clean for the past 8 months or so. Back when I first started using Orchid, they sent me a different person, and that person did NOT do a good job - in fact, she created more work for me because when she cleaned, she re-positioned things in different areas, so I had to do some re-organizing after she left (she left pretty early) and I could have done a better cleaning job for free. So... this review is subject to change in the future.
As a business operation, they are organized and friendly, and I like the scheduling and payment system they use (I love automated systems). I have a busy schedule that requires bi-weekly cleaning as support, but I'm also a single woman who is pretty clean and organized to begin with, so the cleaning job they do is completely satisfactory - I rarely need a deep clean and they cover all the bases. Every now and then I will schedule an "add-on" if things get extra dirty (e.g. a fridge/freezer cleaning, stove vent cleaning, inside the cabinets, etc.). If this resonates and all you need is a reliable, good home cleaning service, I highly recommend Orchid!
Details: 2 bedroom/1 large bathroom apartment, roughly 2-2.5 hours cleaning time.
I have used this company several times and they are very unreliable with time (appt is at 9 am and arrival is usually 1 hr later). However, we did not have issues with the service. The last time, they didn't complete the job. They did not vacuum the floors and when I followed up on it, the only response I receive was that they will notify them with no further follow up. I had to get a vacuum and return to the residence to finish their job. Days later, I received $20 reduced on my invoice but it does not take away the inconvenience created. I would prefer to go with a reliable agency.
Orchid does a good, solid cleaning job. Working in a team of two, they work quickly and well. If you are looking for a deep clean, you will have to request the company's special services, but for regular every-other-week cleaning and straightening up, they are as good or better than any other house cleaner I've used in the past.