I've been using Orchid since last summer, working with one woman in particular and I honestly don't want anyone else! In fact, I have referred this company to a good friend of mine. What I love about them is the personal touch when it comes to making sure that my needs are met. The woman I work with in particular is detail-oriented and she leaves my home feeling clean, clear and peaceful.
There's a couple of occasions when they need to make a change to my scheduled cleaning, but they do their very best to message me right away, and we handle it. I will also admit that this 5-star review is because I'm working with a woman who I really, really like, and she's been coming to clean for the past 8 months or so. Back when I first started using Orchid, they sent me a different person, and that person did NOT do a good job - in fact, she created more work for me because when she cleaned, she re-positioned things in different areas, so I had to do some re-organizing after she left (she left pretty early) and I could have done a better cleaning job for free. So... this review is subject to change in the future.
As a business operation, they are organized and friendly, and I like the scheduling and payment system they use (I love automated systems). I have a busy schedule that requires bi-weekly cleaning as support, but I'm also a single woman who is pretty clean and organized to begin with, so the cleaning job they do is completely satisfactory - I rarely need a deep clean and they cover all the bases. Every now and then I will schedule an "add-on" if things get extra dirty (e.g. a fridge/freezer cleaning, stove vent cleaning, inside the cabinets, etc.). If this resonates and all you need is a reliable, good home cleaning service, I highly recommend Orchid!
Details: 2 bedroom/1 large bathroom apartment, roughly 2-2.5 hours cleaning time.