I booked a cleaning for 3pm over the weekend. At 3:20, no one had showed up (they had my phone number too but didn't call either), so I called to see what was going on. The company told me they were trying to buzz in. I have a doorman on so they shouldn't need to buzz in, but I gave them my intercom number anyway. Turns out they were at the wrong address. Why they wouldn't reach out to someone for 20 minutes is beyond me.

Two people came to clean my two-bed, two-bath apartment. One arrived at 3:30 and the other 5 minutes later, without an explanation. Neither spoke english, which was mostly fine - I showed them a couple of things I wanted them to pay attention to, and they understood.

I wasn't able to stay the entire time they were here (not sure how long they stayed, but over 2 hours), but when I came home, some things were sparkling clean and some things just weren't done at all. Only one of the two showers was cleaned, and all the floors had been vacuumed but not mopped or wiped down at all. The living room windowsill had been untouched (a couch is in front of it), and a bookshelf was left disorganized. My nightstand had some grime on it that I figured they couldn't get off, but when I took a Clorox wipe to it it came off in a minute. My bedpost was still dusty as well.

The kitchen was spotless, though, I'll give them that.

When they called to pay I mentioned that some things seemed unfinished, and they immediately said they'd send someone to fix whatever was wrong. Very nice, but inconvenient to coordinate.

Someone else came a few days later, and cleaned the glass door of the shower very well, but the inside still isn't particularly clean. She wiped down the floors with a swiffer with a wet towel on it, but I took a cloth to it later and pulled up tons of dirt. I will have to swiffer it myself now (I was able to get the floor to sparkle just a month ago by swiffering). I didn't bother to ask her about the windowsill.

They get the second star because on the phone they were pretty pleasant to deal with and the kitchen really does look nice, but they were way too expensive for the quality of work that was done.

  I have been using Orchid House Cleaning for a few months and I am very satisfied. Mary and Nipcy are always on time and very thorough. They are hard working and very conscientious. I highly recommend them.

  To start, the appointment was set for 11am.  Since I gathered they were coming by public transportation, I didn't expect them to be there right on time.  I was very wrong.  They were here at 11am on the dot!

The girls that were here were detailed and amazing.  I didn't think the house was that messy, but they took their time and cleaned everything, including my sinks, microwaves and toaster oven.

The biggest job in the house was my boys room.  My teenage boys have "cleaned" their room numerous times and I am never satisfied with it.  But, by the time I get home I am absolutely exhausted and have no desire to spend my days off cleaning.  After an hour of cleaning and organizing, the room looks like something out of a magazine!  I am sooo happy with the results.  Will definitely use again!

  Move in cleaning was not as thorough as I had expected.  Kitchen cabinets still felt dusty and sticky.

  Did an excellent job with a deep clean at a competitive price. We were very pleased with the cleaning.