I booked a cleaning for 3pm over the weekend. At 3:20, no one had showed up (they had my phone number too but didn't call either), so I called to see what was going on. The company told me they were trying to buzz in. I have a doorman on so they shouldn't need to buzz in, but I gave them my intercom number anyway. Turns out they were at the wrong address. Why they wouldn't reach out to someone for 20 minutes is beyond me.
Two people came to clean my two-bed, two-bath apartment. One arrived at 3:30 and the other 5 minutes later, without an explanation. Neither spoke english, which was mostly fine - I showed them a couple of things I wanted them to pay attention to, and they understood.
I wasn't able to stay the entire time they were here (not sure how long they stayed, but over 2 hours), but when I came home, some things were sparkling clean and some things just weren't done at all. Only one of the two showers was cleaned, and all the floors had been vacuumed but not mopped or wiped down at all. The living room windowsill had been untouched (a couch is in front of it), and a bookshelf was left disorganized. My nightstand had some grime on it that I figured they couldn't get off, but when I took a Clorox wipe to it it came off in a minute. My bedpost was still dusty as well.
The kitchen was spotless, though, I'll give them that.
When they called to pay I mentioned that some things seemed unfinished, and they immediately said they'd send someone to fix whatever was wrong. Very nice, but inconvenient to coordinate.
Someone else came a few days later, and cleaned the glass door of the shower very well, but the inside still isn't particularly clean. She wiped down the floors with a swiffer with a wet towel on it, but I took a cloth to it later and pulled up tons of dirt. I will have to swiffer it myself now (I was able to get the floor to sparkle just a month ago by swiffering). I didn't bother to ask her about the windowsill.
They get the second star because on the phone they were pretty pleasant to deal with and the kitchen really does look nice, but they were way too expensive for the quality of work that was done.
The ladies came with all their supplies and did a very thorough job. The house looks very clean. Will definitely call them back. 
Vijay T.
I searched so hard when I moved to my new place. I read reviews of dozens of cleaning services, and finally decided to try Orchid. Tried deep cleaning for the first session, because we have some construction dust. I was concerned they won't be able to clean very well, but everything turns out great. 
Joseph B.
Molly H.
Shernell C.
Stef L.