I've hired them several times now and they very consistently do a 3-star cleaning job - no more, no less. On the one hand, they've definitely made the place cleaner than when they started, but they've missed SO MUCH stuff every time I've had to hire backup cleaners to clean up after them!
The good:
- The back office is generally very accessible ahead of time and day-of via text
- Booking is fairly straightforward online
- They've followed special instructions I've left for every cleaning job
- They've done a good job cleaning the stove, dishwasher, oven, and fridge
- They have definitely gotten the toilet area nice and clean
- They've gone above and beyond to clean out an apartment for a move-out cleaning - really appreciate them for that
The bad:
- They've brought their own cleaning products every time, but not a serious vacuum even though they were supposed to - if they had a vacuum with them, then it was a little handheld one they fit in a backpack, because they certainly weren't carrying one. That's just not good enough for a move-in / move-out cleaning.
- If they can't reach it, they won't clean it. They don't have any cleaning tools for reaching far away things like the tops of doors, the top of the fridge, the top shelves in cabinets, etc - those things have been filthy after every time I've hired them.
- They don't know how to remove mold or mildew. From talking to the cleaners they've just tried using Clorox Wipes and/or scrubbing it off - what! The only thing that can reliably kill mold is bleach, and I tried to tell them that, but they thought Clorox Wipes and bleach are the same thing. Look, I know Clorox makes both wipes and bleach, but they are not the same product. But, since they don't normally use bleach I'm not sure I'd trust them with it - you have to be careful not to let it mix with any other cleaners and I'm not confident they'd do that.
- They are bad at removing construction dust from anything. If you're doing a move-in cleaning with them expect there to still be dust everywhere if it wasn't on the floor or the baseboards.
- They are bad at fine detail work. They don't really make note of problem areas ahead of time, they just seem to treat every cleaning job as more or less the same unless they run into any problems along the way. They miss a LOT of spots, and have even managed to track construction dust inside cabinets from their cleaning.
- They don't clean any vents.
Would I hire them again after so many chances? Ehhh, I don't know. You could do worse, but I think the quality of their work is lackluster.