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PrivacyPolicy

In this Privacy Policy Orchid House Cleaning © want to explain you how we managed the information for offer your our service. Please read them carefully. By using this web site, you agree to comply with and to be bound by these terms and conditions. If you do not agree to these terms and conditions, you may not use this web site and should exit from it now. OHC© reserves the right to change this web site and these terms and conditions at any time without notice to you by posting such changes to this web site.

1. Personal

Personal Information is information that could reasonably be used to identify you individually, such as your name, e-mail address, and mobile number, also credit card information.

We may collect personal identification information from Users in many ways, including, when Clients visit our site, call us, and fill out a form. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, this apply if it the client will pay with credit card. Users may, however, visit our site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us.

Non-personal

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

You may contact Contact@orchidhousecleanin.com to update, correct, or delete your Personal Information. You may also update, correct, and delete some of your Personal Information through your account on the OHC© Platform.

2. How we managed and used this information

• To fill out our database, we keep all costumer information for future appointments.
• To the extent necessary to provide the service (e.g. receipts, reminders, customer service).
• To improve our business via feedback.
• To process payments. We do not keep credit card information of no one, unless the client requires monthly service and accept this.

3. In your house

• Valuables
Please safely secure heirlooms and collectibles prior to cleanings. Please advise of fragile items (and their care) in special account instructions.

• Large and Heavy items
For safety and liability reasons, OHC© will not allow its Cleaning Professionals to lift or move heavy items or furniture.

• Damages
OHC© Professionals promise to conduct themselves professionally in your home. In the event of an accidental damage, notify our office within 48 hours. We cannot guarantee reimbursement for damages reported more than 48 hours after the end of the cleaning appointment. OHC© requests that you are accessible to be contacted so that OHC© or its representatives can assess and repair any damages.
OHC© reserves the right to contract suitable professionals to repair damages. OHC© will make payment arrangements directly to its contractors to settle any damage repair.

• Discounts
OHC© reserves the right to alter or withdraw discounts on future service at any time, but will always advise clients of any change.

4. Privacy Policy

At Orchid House Cleaning, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including SMS consent, in compliance with carrier policies. SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third parties or affiliate company for marketing purposes. 

a. Information We Collect

We collect the following types of personal information:

  • Name
  • Phone number
  • Email address
  • Service address
  • Payment details (if applicable)
B. How We Use Your Information

Your personal information is used for the following purposes:

  • Conversation External
c. Information Sharing

We do not share your personal information, including SMS consent, with third parties for marketing purposes. Your information may only be shared with third parties as necessary to facilitate the services you have requested, such as payment processing.

d. SMS Consent and Usage

By providing your phone number and opting in, you agree to receive SMS messages from Orchid House Cleaning. These messages may include:

  • Conversation External

Message frequency may vary. Message and data rates may apply.

e. Opt-In and Opt-Out Policy

You can opt-in to receive SMS messages through:

  • Online forms (where consent must be explicitly provided)
  • Verbal agreement
  • Paper forms

To opt-out at any time, reply STOP to any SMS message you receive. You may also contact us directly to request removal from our messaging list. To receive help, reply HELP or visit https://orchidhousecleaning.com/privacy-policy/.

f. Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

For more details, visit our full Privacy Policy at https://orchidhousecleaning.com/privacy-policy/.

5. SMS Terms & Conditions

a. By opting into SMS communications through our website or other means, you agree to receive SMS messages from Orchid House Cleaning. These messages may include:

  • Conversation External

1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:
If you have consented to receive text messages from Orchid house Cleaning, you may receive messages related to the following (provide specific examples):

  • Conversation External

Example: “Hello Mr./Ms. ……., this message is to inform you that your cleaner will arrive 15 minutes later. Reply stop to opt-out.”

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week

Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week”

4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:
You may opt-in to receive SMS messages from Orchid House Cleaing in the following ways:

  • By submitting an online form

6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (347)896-5546

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt-out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
  • Message frequency may vary

5. Have questions?

If you have any questions about this Privacy Policy, we’ll do our best to answer them promptly. Here’s how to contact us:

Email: contact@

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