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house apartment company
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WE'LL CONFIRM YOUR APPOINTMENT AND TAKE CARE OF YOUR PAYMENT ELECTRONICALLY AND SECURELY

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AN EXPERIENCED, FULLY EQUIPPED PROFESSIONAL WILL SHOW UP ON TIME AT YOUR DOORSTEP

  •   I've hired many cleaners over the years and this team was excellent. I hired them for move out cleaning and the apartment was spotless when they were done. They cleaned all the closets, refrigerator, microwave and freezer in addition to the standard floors, kitchen, bathroom, etc. They also bring their own equipment, which is very convenient if you've moved out.

    thumb Pallavi Y.
    6/09/2022
  •   I've hired them several times now and they very consistently do a 3-star cleaning job - no more, no less. On the one hand, they've definitely made the place cleaner than when they started, but they've missed SO MUCH stuff every time I've had to hire backup cleaners to clean up after them!

    The good:
    - The back office is generally very accessible ahead of time and day-of via text
    - Booking is fairly straightforward online
    - They've followed special instructions I've left for every cleaning job
    - They've done a good job cleaning the stove, dishwasher, oven, and fridge
    - They have definitely gotten the toilet area nice and clean
    - They've gone above and beyond to clean out an apartment for a move-out cleaning - really appreciate them for that

    The bad:
    - They've brought their own cleaning products every time, but not a serious vacuum even though they were supposed to - if they had a vacuum with them, then it was a little handheld one they fit in a backpack, because they certainly weren't carrying one. That's just not good enough for a move-in / move-out cleaning.
    - If they can't reach it, they won't clean it. They don't have any cleaning tools for reaching far away things like the tops of doors, the top of the fridge, the top shelves in cabinets, etc - those things have been filthy after every time I've hired them.
    - They don't know how to remove mold or mildew. From talking to the cleaners they've just tried using Clorox Wipes and/or scrubbing it off - what! The only thing that can reliably kill mold is bleach, and I tried to tell them that, but they thought Clorox Wipes and bleach are the same thing. Look, I know Clorox makes both wipes and bleach, but they are not the same product. But, since they don't normally use bleach I'm not sure I'd trust them with it - you have to be careful not to let it mix with any other cleaners and I'm not confident they'd do that.
    - They are bad at removing construction dust from anything. If you're doing a move-in cleaning with them expect there to still be dust everywhere if it wasn't on the floor or the baseboards.
    - They are bad at fine detail work. They don't really make note of problem areas ahead of time, they just seem to treat every cleaning job as more or less the same unless they run into any problems along the way. They miss a LOT of spots, and have even managed to track construction dust inside cabinets from their cleaning.
    - They don't clean any vents.

    Would I hire them again after so many chances? Ehhh, I don't know. You could do worse, but I think the quality of their work is lackluster.

    thumb M. N.
    4/30/2022
  •   I used Orchid House Cleaning two times already and I would say they do the best job. I first started out with another company but they closed and I turned to Yelp to find another one. I fell upon Orchid, requested an appointment and was contacted with one right away. Two women came on the first visit and worked phenomenally fast, very thorough and organized well. I have to say I didn't even recognize my own space after they were done. They do a phenomenal job and I have a monthly schedule to up keep with cleaning. I do say that contacting the phone number for the business is not as efficient in scheduling an appointment. You usually don't get through but someone does call back after a message is left to schedule you. I'd say sending an email may be more efficient. Their rates are pretty affordable and I'd vouch to say they do a recommendable job.

    thumb Taheefa S.
    6/04/2022
  •   If you live in Queens or the surrounding areas I definitely recommend Orchid!! Their customer service is excellent-they are quick to respond and very friendly, I've never had any issues. The cleaners do a wonderful job and even put little personal touches like folding our towels in a special way and organizing our countertops, etc. Our house always feels like a hotel or vacation home after they leave and it's spotless. They have a 24 hour guarantee if you aren't happy with the service, however we have never been unhappy! They are very thorough and professional. We loved them so much we signed up for a monthly service with them. It can be hard to find reliable, professional, trustworthy cleaners and we feel lucky to have found Orchid!

    thumb Emily M.
    4/12/2022
  •   This is my second time using their services and the second time they do an outstanding job. I requested a quote Monday evening and received a response within the hour. I was lucky enough to get scheduled for Tuesday morning, which was after a holiday. The cleaning lady arrived 15 minutes early and immediately set up and got to work. She thoroughly cleaned my kitchen, mopped my floors, deep cleaned the oven (for a small additional fee) and tidied up. I have no complaints. My invoice is always the amount I am originally quoted, so there are no surprise charges which I love. I feel so at peace now with my clean, clutter-free home and I can't thank Orchid enough for their professionalism and attention to detail.

    thumb Edda B.
    6/06/2022
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